Shipping Policy

1Overview and Scope of Delivery

This Shipping and Delivery Policy governs the dispatch and fulfillment of physical welcome packages, membership smart cards, roadside assistance kits, and official membership documentation purchased via GetRight (operated by FiveC Risk Solutions Ltd) at getrightcover.com.

For digital membership plans, roadside emergency assistance benefits, and tele-consultation/legal support, service credentials are provisioned digitally and activated immediately upon confirmation of payment via our secure payment gateway.

2Order Processing and Dispatch Timelines

• Verification & Processing: All orders placed on our website are verified against customer vehicle and contact details within 24 business hours.
• Dispatch Schedule: Physical kits are packaged and handed over to our verified logistics partners within 1 to 2 business days (excluding Sundays and national holidays).
• Same-Day Dispatch: Orders placed before 12:00 PM IST on working days may be eligible for same-day processing and dispatch, subject to stock and operational availability.

3Estimated Delivery Timelines across India

We deliver PAN-India through reputed courier partners. The estimated transit time from the date of dispatch is as follows:

4Shipping Charges & Free Delivery

• Membership Kits: Standard delivery of official Welcome Kits, RFID Tags, and Membership Smart Cards is COMPLIMENTARY (FREE) across all serviceable pin codes in India with any valid annual membership plan.
• Replacement / Re-shipping: If an item is re-shipped due to an incorrect address, recipient unavailability, or refusal to accept without valid grounds, a nominal reverse re-shipping fee of ₹99 may apply.
• Taxes: All listed prices and shipping calculations are inclusive of applicable Goods and Services Tax (GST).

5Order Tracking and Live Notifications

As soon as your shipment is picked up by our courier partner, you will receive automated tracking information:

• An SMS and WhatsApp alert containing the Airway Bill (AWB) number and direct courier tracking link.
• An email confirmation with dispatch details, courier name, and expected delivery date.
• Live status updates via the GetRight user portal under My Account > Orders / Membership Kit.

6Instant Digital Fulfillment (Services & Plans)

While physical cards and tags are in transit, your roadside emergency benefits and roadside membership become active immediately or within 2 to 4 hours of transaction confirmation via Razorpay. Your digital membership certificate and emergency helpline contact numbers are emailed instantly and available in your online dashboard. You do not need to wait for physical card delivery to avail of emergency breakdown support.

7Damaged, Tampered, or Missing Deliverables

We urge all customers to inspect the parcel seal at the time of delivery:

• If the external packaging is visibly damaged, torn, or open, please do not accept the package and ask the courier executive to mark it as "Refused due to damage".
• If you discover missing or defective items inside an intact parcel, please notify our customer support team within 48 hours of delivery along with clear photos or an unboxing video at support@getrightcover.com.
• Upon verification, a free replacement will be dispatched within 24 to 48 hours at zero cost to you.

8Geographical Restrictions & Non-Delivery Zones

Currently, GetRight delivers exclusively within the territory of India. We do not support international shipments. Delivery may be restricted or delayed in declared military conflict zones, restricted border areas, or regions subject to active curfew or civil embargoes.